Privacy Policy

Speaking Excellence Center ("we," "us," "our," or "the Company") operates the website lescalasite.com and provides professional coaching services for interview preparation, public speaking, and oratory skills development. We are committed to protecting your privacy and handling your personal information with care and respect.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

1. Information We Collect

1.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Fill out consultation request forms or contact forms
• Subscribe to our newsletter
• Register for our coaching services
• Communicate with us via email or phone
• Participate in surveys or feedback requests

The personal information we may collect includes:

• Full name
• Email address
• Phone number
• Mailing address
• Area of interest (interview preparation, public speaking, oratory skills, etc.)
• Professional background and goals
• Payment information (processed securely through third-party payment processors)

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Date and time of visits
• Device identifiers

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve website functionality and performance
• Deliver personalized content and advertisements
• Analyze website traffic and user behavior

You can control cookie preferences through our cookie banner and your browser settings. However, disabling certain cookies may limit your ability to use some features of our website.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Service Delivery

• Process and respond to your consultation requests
• Schedule and conduct coaching sessions
• Provide personalized coaching services tailored to your goals
• Send appointment reminders and follow-up communications
• Process payments for services

2.2 Communication

• Respond to your inquiries and provide customer support
• Send you newsletters, blog updates, and educational content (with your consent)
• Notify you about changes to our services or policies
• Send administrative information and service updates

2.3 Website Improvement

• Analyze website usage to improve functionality and user experience
• Conduct research and analytics to better understand our audience
• Troubleshoot technical issues
• Detect and prevent fraud or security incidents

2.4 Marketing and Advertising

• Deliver targeted advertisements through Google Ads and Facebook
• Measure the effectiveness of our marketing campaigns
• Personalize your experience on our website
• Conduct promotional activities and special offers

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the specific context:

• Consent: You have given explicit consent for specific purposes (e.g., newsletter subscription, cookies)
• Contract Performance: Processing is necessary to fulfill our contractual obligations to provide coaching services
• Legitimate Interests: Processing is necessary for our legitimate business interests (e.g., improving services, security) that do not override your privacy rights
• Legal Obligations: Processing is required to comply with legal obligations

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

4.1 Service Providers

We engage trusted third-party service providers to perform functions on our behalf, including:

• Website hosting and maintenance
• Email service providers
• Payment processors
• Analytics providers (Google Analytics, Facebook Pixel)
• Customer relationship management (CRM) systems

These service providers have access to your personal information only as necessary to perform their functions and are contractually obligated to protect your information.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including to:

• Comply with legal processes (subpoena, court order, etc.)
• Enforce our Terms and Conditions
• Protect our rights, property, or safety
• Investigate potential violations or fraud
• Protect the rights and safety of our users or the public

4.3 Business Transfers

If Speaking Excellence Center is involved in a merger, acquisition, asset sale, or bankruptcy, your personal information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure servers and databases
• Access controls and authentication procedures
• Regular security assessments and updates
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary based on:

• The nature of the information
• The purposes for which it was collected
• Legal, regulatory, or contractual obligations
• Legitimate business needs

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Portability

• Request access to the personal information we hold about you
• Receive a copy of your information in a structured, machine-readable format

7.2 Correction and Update

• Request correction of inaccurate or incomplete personal information
• Update your information through your account settings or by contacting us

7.3 Deletion

• Request deletion of your personal information (subject to legal obligations)
• Withdraw consent for specific data processing activities

7.4 Restriction and Objection

• Request restriction of processing in certain circumstances
• Object to processing based on legitimate interests
• Opt-out of marketing communications at any time

7.5 Exercising Your Rights

To exercise any of these rights, please contact us using the information provided in Section 12. We will respond to your request within the timeframe required by applicable law, typically within 30 days.

8. Third-Party Links and Services

Our website may contain links to third-party websites, services, or applications that are not operated by us. This Privacy Policy does not apply to third-party sites. We encourage you to review the privacy policies of any third-party sites you visit. We are not responsible for the privacy practices or content of third-party websites.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we discover that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

10. International Data Transfers

Speaking Excellence Center is based in the United States (Delaware). If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.

For users in the EEA, we ensure appropriate safeguards are in place for international transfers, such as standard contractual clauses approved by the European Commission.

11. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request disclosure of categories and specific pieces of personal information collected
• Right to Delete: Request deletion of personal information
• Right to Opt-Out: Opt-out of the sale of personal information (we do not sell personal information)
• Right to Non-Discrimination: Exercise privacy rights without discriminatory treatment

To exercise these rights, contact us at the information provided in Section 12. We will verify your identity before processing your request.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Provide notice through our website or via email
• Obtain your consent if required by applicable law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.